FAQs
The Croissant Chrome extension is simple to use, and ensures you never miss out on value while you shop.
- Install the Croissant Chrome extension from the Chrome Web Store.
- Log in or sign up to Croissant with your Google account and begin shopping on one of our eligible brands and retailers.
- Receive Guaranteed Buyback™ options wherever they're available in your online shopping journey.
- See the total Guaranteed Buyback™ value of your cart before you check out, so you can make the most informed purchases.
- After you check out, go to your Croissant account to see new Guaranteed Buybacks™ in your Collection!
The Croissant Chrome extension currently supports over 80 eligible merchants, like Nordstrom, Saks Fifth Avenue, and Lululemon, and we're growing every day. Check out the full list of brands here.
What if Croissant doesn't support my favorite brand or retailer?If your favorite brand is not supported by the Croissant Chrome extension, be sure to "Request Merchant" so that we can work to add it to our list of partners. And, in the meantime, sync your Gmail to Croissant to receive Guaranteed Buybacks™ for any Croissant-eligible items from that brand after purchasing.
Croissant's Guaranteed Buybacks™ are exactly what they sound like - you buy an item at retail, and Croissant will buy it back from you at a baked-in price for up to one year. No fees. No pressure to sell. Just money back for your apparel and accessories, if you want it.
You can receive buybacks for your items in the following ways:
Before you buy, you can shop with Croissant, accessing Guaranteed Buybacks™
- By activating the Croissant Chrome extension at merchants like Nordstrom and Lululemon
- By activating Croissant on the product page of partner merchants, such as The Webster and Favorite Daughter
After you buy, you can receive buybacks in the Croissant app by syncing your Gmail.
If you decide to sell your item, simply send it to Croissant in gently used condition. We will pay you within 5-7 days of receiving the item at our warehouse. We will handle the entire sale process for your item so you can get new funds to power your next purchase.
With Croissant, you can get Guaranteed Buybacks™ for your things before or after you buy, so you never miss out on value:
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Before you buy
- Download and activate the Croissant Chrome Extension to see and lock in the Guaranteed Buyback™ value for items you purchase at 80 partners like Nordstrom and Lululemon
- Opt in to Croissant at checkout with one of our 14 retail partners, including The Webster and Favorite Daughter
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After you buy
- Sync your Gmail in your Croissant account so that eligible items you have already bought will be added to your Collection automatically
Knowing you'll get value back takes the sting out of spending, so you can send sticker shock packing and buy what you want.
Stay on TrendWith Guaranteed Buybacks™ you're not so committed to your belongings, so you can take on changes in size, shape, and style with gusto.
Investment PiecesWith Guaranteed Buybacks™ of up to 75% of the purchase price, you can shop strategically for items that retain their value.
Opt for the TopFormal event? Ski trip? Just because it's a one-off doesn't mean you want to settle. Guaranteed Buybacks™ let you choose high quality for low quantity events.
Effortless ResaleResale is awesome, but being a reseller is cumbersome. Guaranteed Buybacks™ deliver compensation for re-circulating your goods, while cutting out the busy work.
Deep PocketsGuaranteed Buybacks™ transform your things into a pool of assets you can sell in a click, unlocking a brand new savings account embedded in your lifestyle.
When you sync your Gmail with Croissant, we will instantly give you Guaranteed Buybacks™ for qualifying purchases from the past 2 years. Typically, you can expect that Croissant will accept clothing and accessories you bought from our supported brands and retailers that retail for around $50 and up. Croissant can’t accept items purchased for more than $10,000 or items that aren’t resellable (e.g., underwear, lingerie, socks, etc.).
We only sync your Gmail once to help you get your Croissant Collection up and running with redeemable value. However, we are continually adding new brands and retailers to our Chrome extension. Keep your email connected, and we will instantly add past qualifying purchases from newly supported stores.
Rest assured, we protect your privacy by finding email receipts sent directly from our supported brands and retailers. Your email information is not stored beyond what is needed to import your items with the appropriate details.
To get Guaranteed Buybacks™ on future purchases, install the Chrome extension on desktop.
To sell with Croissant, log into your Collection and click "Sell" on one or multiple items that are in gently used condition. Choose from our free shipping options: USPS (packaging required) or UPS (no packaging required), then proceed to finalize your sale. Simply present the QR code or printed label when you drop off your item(s), then leave the rest to us.
Once we receive and verify the quality of your item(s) at our warehouse, you'll either
- Receive your funds for Guaranteed Buyback™ items in 5-7 days, or
- Receive your funds for estimated value items after we sell the items, usually within 30 days.
We strive to offer an effortless resale process and fair compensation for the clothing and accessories you choose to sell. To ensure a smooth selling process, please verify that the item(s) you are about to send Croissant follows our definition of gently used condition:
- No stains, discoloration, or fading.
- No pilling or fabric pulls.
- No alterations or repairs.
- No significant stretching or deformation.
- No odors such as smoke, sweat, or pet smells.
Please know that we reserve the right to withhold compensation for Guaranteed Buybacks™ that do not meet our standards. When items do not meet our quality standards, we will donate them on your behalf or ship them back to you at your cost.
Your Guaranteed Buyback™ value will be valid for between 3 and 12 months and for items in gently used condition (no visible damage and no alterations).
When your cash Guaranteed Buyback™ expires, you will notice your item has an estimated value in your Collection. If you choose to sell your estimated value item, Croissant will list and sell the item for you at the best price we can find on the resale market, typically within 30 days.
When your store credit Guaranteed Buyback™ expires, you will notice that your item has a lower value. This value might fluctuate as the market value of the item on the resale market changes. If you choose to sell your item, you will receive the value listed in your Collection at that time.
When you sell an item with a Guaranteed Buyback™, you will be compensated within 5-7 days of our warehouse receiving your item, after we verify it is in gently used condition.
For cash Guaranteed Buybacks, we will disburse funds from your sale directly to your Croissant Wallet. You can access your Croissant Wallet in the Profile section of your Croissant account and withdraw the funds via a linked Venmo or PayPal account.
For store credit Guaranteed Buybacks, we will send you an email containing a virtual gift card code to that store. Shop like normal and redeem your balance at checkout.
For estimated value items, you will be paid after we sell the item on the secondhand market, typically within 30 days. Your funds will be visible in your Croissant Wallet for easy access and withdrawal.
Basic Item Information
In order to provide Guaranteed Buyback™ Values, we collect basic item information: price, brand, item name, color, and merchant. The Croissant Browser Extension only collects data for sites on our list of supported merchants, and therefore we do not collect shopping or browsing data from sites that are not our supported merchants.
Product Improvements
We collect limited information around how you interact with the Chrome Extension in order to make sure everything is working correctly, and inform how to best improve our extension.
Profile Information
In order to create your Croissant account, you may choose to share some basic information such as your name, address, and email. We use this information to help you sell your items back to Croissant when you choose. This is used to associate your other profile data with your account, such as clothing sizing and item information, and generally make your experience using Croissant easier.
Croissant does not sell any of your personal information to anyone. Affiliate links make it possible to offer our services to you at no charge. Your data is not for sale—we keep your data private at every stage in the browsing process.
For more information about how we collect and use data, please visit our Privacy Policy, or reach out to support@croissant.com for any questions.
I forgot my password. How do I access my Croissant account?
You can reset your password from the Login page by clicking the "Forgot Your Password" link located underneath the "Sign In" button. You will receive an email that will prompt you to create a new password.
How do I change my address?
You can change your address by going to the Profile page and clicking on "Edit" next to the Address line.
Can I add multiple addresses to my Croissant profile?
Currently, our platform only supports one address per user. We are working on being able to support multiple.
If you have any questions or encounter any issues, we are happy to help. Reach out to us at support@croissant.com!
Croissant empowers your customers to buy more, buy better, and buy again. Croissant offers shoppers Guaranteed Buybacks™ at checkout. That means greater purchasing power, stronger loyalty, fewer returns, and built-in re-engagement.
Croissant is easy to integrate:
- We sync your product catalog and calculate Guaranteed Buyback™ values
- We integrate our toggle on your website product pages and cart pages
To learn more, please contact us HERE.